Legal assistants have chosen a career where time is always of the essence. We understand that the matters we work on daily are often among the most important problems that will occur in our clients’ lives. Everything in our work world comes with strict deadlines and a lot of pressure to get it done right, on time and without unnecessary expense to clients. In a word, we deal with loads of stress every single day.
In a perfect world we would be able to drop everything we were working on and handle only your matter to a satisfactory conclusion without delay or red tape but, I’ve got some unfortunate news for you, this isn’t a perfect world. Despite the fact that it is not a sustainable business model for most law firms to take and handle only one client/matter at a time, most clients seem to assume that this is the case (pardon the pun). As a result, legal assistants are regularly juggling more matters at any one time than is comfortable and our interactions may seem dismissive, uncaring or just plain rude.
Please note that we are sorry. We have not forgotten about you. We do understand. We do care. We will do what we can as soon as we can. We promise we are doing our best for you and your case. You do matter – perhaps just not right at this very minute.